Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the security tags are still attached to qualify for a full refund.
How do I know I am ordering the right size?
Each product page features a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our chart, as sizing can vary between athletic and dress shoes.
Are your sneakers 100% authentic?
Yes, Shoe Palace guarantees that all products are 100% authentic and sourced directly from official brand manufacturers and authorized distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.